All Pending Donations

Pending Pledge Reminders

We recommend sending pending pledges in this timeline:

• Immediately after the event ends

• The following morning

• Every other day that week

• After this, you can send reminders on a weekly basis until there are no pending pledges left

To send a pending pledge reminder to all please click on the Send Cart Reminder button and then select Yes on the Confirmation screen which will appear.

Cart reminder to a specific donor

Find the donor in the All Pending Report, click on See Cart, and then click on the Send Reminder Button. Find the attendee in the virtual event, open the cart, and send out a reminder.

Adding to Cart

To add to an existing cart

Find the donor to who you want to add an item or donation to in the All Pending Report, click on See Cart and then click on the Add More button you will then be able to select the campaign and the option you want to add. To send them a new email with what you have added click on the Send Reminder Button.

To create a cart

Click on the Add to Cart Button and type the donor's email and name and select the campaign and the option you want to add. To send them a new email with what you have added click on the Send Reminder Button.

Recording cash and check payments

Find the donor who has made the payment in the All Pending Report, click on See Cart and then click click on the Checkout button. You can select the Donation Method, add a memo for your team's records and choose to send an acknowledgment to the donor.

Break up payments

To split payments, remove extra items from the donor's cart and sent out a reminder. Once that's processed, add the remaining amount to the cart and send out another reminder.