# FAQs

## Prior to Event

<details>

<summary>Can I add offline ticket sales to PayBee?</summary>

Yes! While those who buy their tickets on PayBee are automatically added, you can add those who pay/ purchase their tickets outside of PayBee by clicking on Add a Ticket from Manage> Tickets and Guests.&#x20;

</details>

## Post Event/ Auction

<details>

<summary>How can I see who hasn't paid for their donation or auction item yet?</summary>

All those who have not paid yet can be found in the All Pending Report.&#x20;

</details>

<details>

<summary>Is it possible to issue a refund?</summary>

Yes it is possible to issue a refund through PayBee. At this time refunds are handled by the PayBee Team. For more information about refunds please [visit this page](/home/guides/reports-and-analytics/completed-transactions/refunds.md) which covers how to request a refund and how a refund works.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.paybee.io/home/guides/faqs.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.