# FAQs

## Prior to Event

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<summary>Can I add offline ticket sales to PayBee?</summary>

Yes! While those who buy their tickets on PayBee are automatically added, you can add those who pay/ purchase their tickets outside of PayBee by clicking on Add a Ticket from Manage> Tickets and Guests.&#x20;

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## Post Event/ Auction

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<summary>How can I see who hasn't paid for their donation or auction item yet?</summary>

All those who have not paid yet can be found in the All Pending Report.&#x20;

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<summary>Is it possible to issue a refund?</summary>

Yes it is possible to issue a refund through PayBee. At this time refunds are handled by the PayBee Team. For more information about refunds please [visit this page](https://docs.paybee.io/home/guides/reports-and-analytics/completed-transactions/refunds) which covers how to request a refund and how a refund works.

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