FAQs

Here are our most frequently asked questions and the answers to these questions.

Prior to Event

Can I add offline ticket sales to PayBee?

Yes! While those who buy their tickets on PayBee are automatically added, you can add those who pay/ purchase their tickets outside of PayBee by clicking on Add a Ticket from Manage> Tickets and Guests.

Post Event/ Auction

How can I see who hasn't paid for their donation or auction item yet?

All those who have not paid yet can be found in the All Pending Report.

Is it possible to issue a refund?

Yes it is possible to issue a refund through PayBee. At this time refunds are handled by the PayBee Team. For more information about refunds please visit this page which covers how to request a refund and how a refund works.