> For the complete documentation index, see [llms.txt](https://docs.paybee.io/home/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.paybee.io/home/guides/reports-and-analytics/completed-transactions/refunds.md). # Refunds ## Requesting a Refund At this time, refunds are handled by the PayBee team. If you'd like one, please send an email to **** with the following information and we'll process it for you. It typically takes 4-5 business days for the transaction to process. * Donor name and email * Transaction date * Campaign name * Option Name * Amount ## Report To see all the refunds, go to **Reports > All Transactions**, select the filter **Status**, and choose **Refunded**. You can export to an Excel file by tapping the Export button. You can also view the refunds associated with transfers by going to **Reports** > **Transfers**. Scroll to the right to find the Refunds column and tap on the Details button to view the refund details associated with a specific transfer.
## How Refunds Work Every time there is a transaction, there is a 2% PayBee fee + 2.7%+30c credit card transaction fee if the user has not covered it. When there is a refund, the donor gets back the entire donated amount. Example: ### Case A: Donor covers credit card processing fees * Donor paid $100 and covered the credit card fees of 2.7%+30c ($3) = $103 * Paybee fee: 2% = $2 * Amount deposited to your account: $100-$2 = $98 When you process a refund: * The donor gets back the full amount that they paid = $100+$3 = $103 * The amount reduced from your org account = $103 * The PayBee fee is not refunded. ### Case B: Donor does not cover credit card processing fees * Donor paid $100 and did not cover the credit card fees of 2.7%+30c = $100 * Credit Card processing fee 2.7%+30c = $3 * Paybee fee: 2% = $2 * Amount deposited to your account = $100-$3-$2 = $95 When you process a refund: * The donor gets back the amount they paid = $100 * The amount reduced from your org account = $100 * The PayBee fee is not refunded.