Refunds

Requesting a Refund

At this time, refunds are handled by the PayBee team. If you'd like one, please send an email to [email protected] with the following information and we'll process it for you. It typically takes 4-5 business days for the transaction to process.

• Donor name and email

• Transaction date

• Campaign name

• Option Name

• Amount

Report

To see all the refunds, go to Reports > All Transactions, select the filter Status, and choose Refunded. You can export to an Excel file by tapping the Export button.

You can also view the refunds associated with transfers by going to Reports > Transfers. Scroll to the right to find the Refunds column and tap on the Details button to view the refund details associated with a specific transfer.

How Refunds Work

Every time there is a transaction, there is a 2% PayBee fee + 2.7%+30c credit card transaction fee if the user has not covered it. When there is a refund, the donor gets back the entire donated amount.

Example:

Case A: Donor covers credit card processing fees

• Donor paid $100 and covered the credit card fees of 2.7%+30c ($3) = $103

• Paybee fee: 2% = $2

• Amount deposited to your account: $100-$2 = $98

When you process a refund:

• The donor gets back the full amount that they paid = $100+$3 = $103

• The amount reduced from your org account = $103

• The PayBee fee is not refunded.

Case B: Donor does not cover credit card processing fees

• Donor paid $100 and did not cover the credit card fees of 2.7%+30c = $100

• Credit Card processing fee 2.7%+30c = $3

• Paybee fee: 2% = $2

• Amount deposited to your account = $100-$3-$2 = $95

When you process a refund:

• The donor gets back the amount they paid = $100

• The amount reduced from your org account = $100

• The PayBee fee is not refunded.