Ticketing
Ticket campaigns allow you to sell free or paid tickets. This type of campaign can also be used to sell Raffles at events
Navigate to Campaigns > New Campaign > Ticketing
Fill in all the necessary information as well as settings. A couple of settings to pay attention to covered in the video.

Ticketing Settings

  1. 1.
    Send electronic tickets - Turn it on if you want to send a ticket along with the payment confirmation. This is useful if guests need to be checked in at the venue.
  2. 2.
    Enforce ticket inventory - If you want to control the number of tickets in each option, then turn this on.
  3. 3.
    Allow for multiple type selection - When turned on, guests can pick more than one option. This is useful when guests need to pick a few options like tickets and meals or do transactions at a food stall.
  4. 4.
    Collect guest information per ticket. Use this to collect information like meal preferences, phone number, address for each guest.
    Under Guest Information, you can add as many fields as you'd like. Choose from Type Text, Selection, Street Address, or Phone Number. Also, mark if they are required or optional fields. The name and email are always collected.

Ticketing Options

On the second tab, create an option for each type of ticket you would like to sell. You can sell individual or tickets with multipliers (example couples or tables), paid or free tickets. You can adjust the position as well.
Set Min and Max Qty to be a reasonable number that your guests are likely to choose.
Inventory keeps track of how many tickets of this option can be sold. In the image below, there are 100 tables. Each has 10 guests, so the total guests for this option are 100*10 = 1000 guests.
Value of goods would show in the tax receipt if the campaign is set to be tax-deductible in the General Settings.
Turn on Group Ticket when you need to provide more than 1 spot when the ticket option is purchased. Eg. In case of a couple, set Multiplier to 2, and 10 in case of a table for 10.
Turn on Enable Guest Invitation when the ticket purchaser needs to invite other guests. They will see an interface that allows them to keep track of the RSVPs on their ticket and share as necessary.

Managing Tickets

Add Tickets Manually

If you have preprocessed some tickets or just want to add a guests to your guest list, then navigate to Manage> Tickets and Guest > Add Ticket. Select the right campaign if you have multiple ticket campaigns.

Tickets vs Guests

First understand how tickets and guests are laid out. There are tickets assigned to ticket holders and then there are guests under each ticket. The ticket holder could be a guest or not.

Guest Assignment

In the case of Group tickets, if the names of the guests have not been sent, then the admin can add them or invite them.
Under tickets, click on the people icon and add the names of the guests. The Guests tab will show the full list of guests.
Or if you have invited them, then the names will show in the Guests tab once they have accepted the invitation.

Table Assignment

Go to Manage > Tickets and Guests > Tables and Add Tables.
Then tap the people icon on the Tables tab or pencil on the Guest name in the Guests tab to assign a table to the guest.

Sending out Reminders

To send out reminders to all guests before an event, navigate to Manage > Tickets > Send Ticket & Reminder to All Guests.
Last modified 3mo ago