Refunds
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Last updated
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At this time, refunds are handled by the PayBee team. If you'd like one, please send an email to contact@paybee.io with the following information and we'll process it for you. It typically takes 4-5 business days for the transaction to process.
Donor name and email
Transaction date
Campaign name
Option Name
Amount
To see all the refunds, go To Reports > All Donations, select column Status, and sort. You can export to an Excel file by tapping the Export button.
Every time there is a transaction, there is a 2% PayBee fee + 2.7%+30c credit card transaction fee if the user has not covered it. When there is a refund, the donor gets back the entire donated amount.
Example:
Donor paid $100 and covered the credit card fees of 2.7%+30c ($3) = $103
Paybee fee: 2% = $2
Amount deposited to your account: $100-$2 = $98
When you process a refund:
The donor gets back the full amount that they paid = $100+$3 = $103
The amount reduced from your org account = $103
The PayBee fee is not refunded.
Donor paid $100 and did not cover the credit card fees of 2.7%+30c = $100
Credit Card processing fee 2.7%+30c = $3
Paybee fee: 2% = $2
Amount deposited to your account = $100-$3-$2 = $95
When you process a refund:
The donor gets back the amount they paid = $100
The amount reduced from your org account = $100
The PayBee fee is not refunded.