Sending Out Reminders

Send out ticket reminders to all ticket holders and/or guests

You can send out two kinds of reminders:

• Event reminders (sent to all ticket holders and guests) in case of in-person event tickets.

• Reminders to add guests (sent to all ticket holders who have yet to add guests to some or all of their tickets).

You have the option to send out these emails immediately or schedule them to be sent in the future

To send out ticket reminders to all guests before an event, navigate to Manage > Tickets and Guests > Reminders

You then want to select Send Now or Schedule and choose the email you want to sent.

If you are sending the Default PayBee Email you can add an optional message if necessary to customize it or select the Custom Email you have created. You are able to create custom event reminders emails where you control the subject line and entire body of the email. We cover how to create and update a custom event reminder email in this video.

In this video we cover scheduling and updating custom event reminders

Ticket reminders for virtual events are sent via the Virtual Event Report.

To send reminders to individual ticket holders and their guests alone, click on the Manage Guests button associated with the specific ticket holder and then tap on the Reminder button to resend the ticket.