Refunds

Requesting a Refund

At this time, refunds are handled by PayBee team. If you'd like one, please send an email to [email protected] with the following information and we'll process it for you. It typically takes 4-5 business days for the transaction to process.

  • Donor name and email

  • Transaction date

  • Campaign name

  • Amount

Report

To see all the refunds, go To Reports > All Donations, select column Status, and sort. You can export to an Excel file by tapping the Export button.

How Refunds Work

Every time there is a transaction, there is a 2% PayBee fee + 2.7%+30c credit card transaction fee if the user has not covered it. When there is a refund, the donor gets back the entire donated amount.

Example:

Case A: Donor covers credit card processing fees

  • Donor paid $100 and covered the credit card fees of 2.7%+30c ($3) = $103

  • Paybee fee: 2% = $2

  • Amount deposited to your account: $100-$2 = $98

When you process a refund:

  • The donor gets back the full amount that they paid = $100+$3 = $103

  • The amount reduced from your org account = $103

  • The PayBee fee is not refunded.

Case B: Donor does not cover credit card processing fees

  • Donor paid $100 and did not cover the credit card fees of 2.7%+30c = $100

  • Credit Card processing fee 2.7%+30c = $3

  • Paybee fee: 2% = $2

  • Amount deposited to your account = $100-$3-$2 = $95

When you process a refund:

  • The donor gets back the amount they paid = $100

  • The amount reduced from your org account = $100

  • The PayBee fee is not refunded.